Customer-Centered Product Owner
Summary
Passionate about improving IT service delivery and collaborating with business partners to enhance their processes with the right technology.
IT professional skilled in business analysis, project management, relationship management, requirements gathering, process mapping, and strategic planning.
Problem solver focused on process improvement and relationship management to bridge gaps between information technology teams and business leaders. Drives results on operational and strategic goals. Expertise in: Budget Management, Financial Planning, ITIL Service Management Processes, Quality Assurance, Strategic Planning, Training & Development, and Vendor Management.
Problem solver focused on process improvement and relationship management to bridge gaps between information technology teams and business leaders. Drives results on operational and strategic goals. Expertise in: Budget Management, Financial Planning, ITIL Service Management Processes, Quality Assurance, Strategic Planning, Training & Development, and Vendor Management.
Timeline
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IT Product Owner, Nike, Inc.
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IT Business Consulting Professional, Sr., Centizen, Inc.
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IT Help Desk Analyst, Baylor Scott & White Health
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IT Help Desk Analyst II - Technical Writer, Baylor Scott & White Health
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IT Management Consultant, Baylor Scott & White Health
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IT Process Manager, Baylor Scott & White Health
